General Questions
Will the colors of the products I see online be accurate?
Please note that colors may vary slightly due to lighting, photography, and individual screen settings. product colors may vary between different production batches.
What materials are your products made from?
We use a variety of materials, including metal, acrylic, plastic, and sustainable wheat straw for eco-friendly options. Each product listing specifies the materials used.
Silicone Print Focals:
Silicone print focals feature an image or text printed directly onto the silicone. Please note that the image may appear slightly blurry and letters may be very small. This is normal and not considered a manufacturing defect.
Molded Silicone Focals:
Molded silicone focals are created using a mold. They may show minor bleed or
seam lines, which are typical of mass-produced items and not considered
defects.
What is the difference between printed and molded silicone focal beads?
Silicone Print Focals:
Silicone print focals feature an image or text printed directly onto the
silicone. Please note that the image may appear slightly blurry and letters may
be very small. This is normal and not considered a manufacturing defect.
Molded Silicone Focals:
Molded silicone focals are created using a mold. They may show minor bleed or
seam lines, which are typical of mass-produced items and not considered
defects.
Are your pens, keychains, and craft blanks reusable?
Yes! Many of our beadable pens and craft blanks are designed for repeated use, refilling, or custom decoration. Please check each product description for
specific details.
Can I customize a pen or item before purchasing?
Currently, our products are sold as DIY kits or blanks. You can customize them yourself after purchase using your choice of beads, embellishments, or colors.
Are any of the crafting supplies safety tested for children?
IF YOU ARE CREATING ANYTHING FOR CHILDREN, YOU MUST HAVE YOUR PRODUCT SAFETY TESTED. All of our crafting supplies are intended for adult use only. Silicone beads and focal beads have not been tested for use in children’s products. Any item designed for children must meet all applicable safety testing requirements in the US and EU before use.
How do gift cards work?
Our gift cards are perfect for any crafter, stationery lover, or gift shopper. They can be used online to purchase any items in our store, including pens, craft supplies, and stationery. Gift cards are digital and delivered via email for easy gifting.
Orders
How do I use promo code?
All discount codes must be applied at checkout. If a code is not used, it may be saved for a future order.
The item I wanted is now out of stock, what can I do?
If an item you’re looking for is out of stock, we recommend checking back soon as we regularly restock popular items. You can also follow us on social media or sign up for our email list to be the first to know when items are restocked. If you have questions about a specific product, feel free to contact us — we’re happy to help!
Can I change or cancel my order?
You may cancel your order within 24 hours of purchase, as long as it has not yet entered processing. Once an order has
begun processing or has shipped, it cannot be canceled. To request a cancellation, please contact us promptly at help@andyandmandydesigns.com
with your order number.
Please note: Custom, personalized, or digital items cannot be canceled once the order is placed.
Can I change the shipping address after ordering?
Unfortunately, once an order is placed, the shipping address cannot be changed. Please be sure to review your address carefully before completing your purchase.
I have placed an order and didn't receive confirmation email?
If you do not receive a confirmation email, please contact us to confirm your order. help@andyandmandydesigns.com
I have an issue with my order. What do I do?
Please inspect your order upon arrival. If there is an issue, contact us within 72 hours at help@andyandmandydesigns.com.
Be sure to keep all packaging and provide clear photos for reference.
We will review the issue and determine the next steps to help make it right.
Manufacturing defects are the only acceptable reason for returns. If approved, a refund only will be issued. Inventory cannot be guaranteed; therefore, replacements are not available. If your package arrives damaged or with missing items due to USPS, UPS, or FedEx, please file a claim directly with the carrier as soon as possible.
Shipping
Do you offer free shipping?
Yes! Free domestic U.S. standard shipping is available on orders over a specified amount. Details can be found on our Shipping Policy page.
When will my order ship and from where?
Orders are processed within 3–5 business days and ship Monday through Friday, excluding weekends and holidays. Once shipped, you will receive a confirmation email with tracking information. All orders ship from Maryland.
How long does delivery take?
Standard ground shipping delivers in 5–7 business days, with expedited options available at checkout. Orders are processed within 3–5 business days, and tracking is provided once shipped. Free U.S. standard shipping is available on qualifying orders. Orders containing only
stickers ship via USPS First-Class Mail.
*Processing time + delivery time = Estimated Delivery Date
*Estimated Delivery Dates are estimates only and not guarantees.
Can I track my parcel online?
You will receive a confirmation email with your tracking number and a direct link to the carrier’s tracking page. This allows you to monitor your package in real time from dispatch to delivery.
ANDY AND MANDY DESIGNS is not responsible for lost, stolen, or returned
packages. Packages marked as delivered by the carrier but not received are the buyer’s responsibility. In these cases, the buyer agrees to contact their local postal service or carrier directly to resolve the issue.
My item was damaged in shipping. Who do I contact?
If your package is lost, missing, or damaged, please contact the shipping
carrier directly. You can file a claim through USPS or FedEx using their websites.
If your package arrives damaged with missing items, retain the original
packaging and damaged items, and gather any proof of value (such as a receipt). Claims can be filed online or by mail, depending on the carrier. Packages are insured.
Please note: our replacement policy only applies if items are missing due to
our miscount and the package itself is not damaged. We apologize for any
inconvenience caused by carrier mishandling.
My package says “delivered” but I haven’t received it — what should I do?
Check around your property or with neighbors, then contact your local
carrier (USPS, UPS, FedEx) to verify delivery or file a claim. Keep your
tracking info handy. Please note that ANDY AND MANDY DESIGNS cannot replace packages marked as delivered but not received.
Because of the unique nature of our products, we’re unable to offer
refunds/exchanges. We encourage you to review your order carefully before
purchasing. ALL SALES ARE FINAL.
If you have a manufacturing issue that you would like addressed, please
contact us at help@andyandmandydesigns.com.
Issues listed above are not considered manufacturing defects and will not be
refunded.
Returns
Can I return a sale item?
Because of the unique nature of our products, we’re unable to offer
refunds/exchanges. we encourage you to review your order carefully before purchasing. ALL SALES ARE FINAL.
How do I return an item?
Because of the unique nature of our products, we’re unable to offer
refunds/exchanges. we encourage you to review your order carefully before
purchasing. ALL SALES ARE FINAL.
Silicone Print Focals:
Silicone print focals feature an image or text printed directly onto the silicone. Please note that the image may appear slightly blurry and letters may be very small. This is normal and not considered a manufacturing defect.
Molded Silicone Focals:
Molded silicone focals are created using a mold. They may show minor bleed or
seam lines, which are typical of mass-produced items and not considered
defects.
Do you accept refunds?
Because of the unique nature of our products, we’re unable to offer
refunds/exchanges. we encourage you to review your order carefully before
purchasing. ALL SALES ARE FINAL.